Last Update August 2019
Siemens Gamesa Renewable Energy (“Siemens Gamesa”) – with registered office at Parque Tecnológico de Bizkaia, Edificio 222, 48170, Zamudio, Vizcaya (Spain) – as Data Controller, takes data protection seriously. As part of this effort, we ensure that our websites are in compliance with the applicable laws on data privacy and security. As part of this effort, we ensure that our customer portal (Wind Dialogue) is in compliance with the applicable laws on data privacy and security.
Utilization of cookies on our websites
When only visiting and browsing the customer portal (Wind Dialogue) we collect the IP address, email address for authentication and user behaviour. IP addresses are analyzed in the event of a cyber-attack and general location of access point.
Collection and processing of personal data as a result of your use of customer portal (Wind Dialogue), online applications and platforms
Siemens Gamesa may ask for your consent before using your personal data (Article 6 (1) (a) General Data Protection Regulation - GDPR):
To exercise legitimate interests pursued by Siemens Gamesa (Article 6 (1) (f) GDPR) Siemens Gamesa will process your personal data:
• To verify your identity, and authenticate you, so only the relevant data for the customer you represent is shown to you. We use either an identity provider service administered within the SGRE premise, or in case a trusted connection between Siemens Gamesa and the customer it landscape has been set up, against the customer own identity provider service.
• To maintain and protect the security of our products, services and websites, preventing and detecting security threats, fraud or other criminal or malicious activities.
• To store your selections and to improve the usability of our websites.
• When a customer appointed user, administrator requests a user to be created on the customer portal on your behalf. As part of this, information to validate your identity will be handed over.
To comply with Siemens Gamesa’s legal obligations (Article 6 (1) (c) GDPR) Siemens Gamesa will process your personal data:
• To comply with legal and regulatory obligations and enforce our legal rights e.g. for compliance purposes, record keeping, compliance screening obligations (to prevent money laundering and other white-collar crimes).
Links to other websites
Personal data processed by Siemens Gamesa
For the aforementioned purpose(s), personal data processed by Siemens Gamesa may include:
• Contact information – e.g. full name, work telephone, job title, company affiliation and work email address;
• Further information necessarily processed in e.g. a project or contractual relationship with Siemens Gamesa or voluntarily provided by the Business Partner Contact, such as requests, and project milestones; and
• If legally required for Business Partner compliance screening – e.g. information about relevant and significant litigation or other legal proceedings against Business Partners.
Sharing of personal data
As part of our effort to protect your data, we will only share your personal data with our subsidiaries when necessary, or when we are legally entitled to do so. We only share your personal data with Siemens Gamesa subsidiaries in third countries that have adopted and implemented our Binding Corporate Rules (BCR) for the protection of personal data.
For the operation of our website, we work with service providers such as hosting services or IT maintenance service providers. In such cases, there are safeguards put in place to make certain that your personal data is protected according to the regulations of the European Union. For recipients located in countries outside the European Economic Area (“third countries”), there is a possibility that the applicable laws on data protection do not offer the same level of protection as in the European Economic Area (EEA). Where this is true, Siemens Gamesa takes the necessary steps to ensure that an appropriate level of protection of personal data exists.
Data is shared only in connection with and in compliance with applicable laws and regulations.
We do not sell or otherwise market your personal data to third parties.
In case you wish, you may exercise your rights of access, rectification, erasure (“right to be forgotten”), restriction of processing, portability, object and not to be subject of an automated individual decision-making, including profiling.
You may also revoke your consent at any time by deleting your own profile or getting in contact with www.winddialogue.com/support/feedback.aspx
. We will respond to all legitimate requests.
Invoking your right to be forgotten on customer portal (Wind Dialogue) it will not remove datapoints where actions are taken that impacts obligations between Siemens Gamesa and the Company you are representing, e.g. agreements on service visits, availability negotiations or document sign offs. However, your profile will be delete form our system.
Users who feel that their data protection rights have been violated or users who have any complaints regarding their personal information may contact the relevant Siemens Gamesa Data Protection Officer at firstname.lastname@example.org
In any event, data subjects may always lodge a complaint before the competent data protection authority in accordance with the applicable legislation.
We only retain the personal data that you provided to us to fulfill the purposes for which it was initially collected, or unless otherwise required by law.
In this sense, once this purpose disappears or in the case in which the user withdraws his/her consent, Siemens Gamesa may keep the user's personal data, duly blocked, during the period of prescription of the actions that may arise from the relationship with the interested party or for the attention of public authorities, in accordance with the applicable regulations in each case, as well as for the exercise and defense of claims before the Data Protection Agencies.
If you have any matters relating to personal data, you can reach the Siemens Gamesa data protection department at: email@example.com
Last Update August 2019
Applicability of policy
Concept of cookies
When you visit the customer portal (Wind Dialogue) , information is stored on your terminal device in the form of a "cookies." Cookies are small files that are stored on your terminal device and save certain settings and data to exchange with our websites via your browser.
In certain circumstances, the use of storage and data recovery devices in terminal equipment of the recipients, such as cookies, may involve the processing of personal data. Said data processing will be legitimated if the users have given their consent about the purposes of data processing.
In this sense, the personal data (hereinafter, the "Data") that the user of this website provides to the owner of the website, at the time of navigation through the website, and through the use thereof, will be processed with the express consent of the user for the following purposes:
(i) The provision of the services offered by Siemens Gamesa through the website.
(ii) The analysis of the user's browsing habits.
Siemens Gamesa may provide the Data to service providers that may eventually have access to the user’s Data on behalf of Siemens Gamesa (for instance, companies which provide technology and information services).
Users may withdraw their consent at any time. If you do not want us to recognize your terminal device, please configure your internet browser to erase all cookies from your device, to block all cookies or to receive a warning before a cookie is stored. You can control and/or delete cookies as you wish – read about it here: www.aboutcookies.org.
Additionally, the User may control rights of access, rectification, erasure, object, restriction of processing, portability, and has the right to not be object of an automated individual decision-making, including profiling.
Users can find additional information about the processing of their personal data by contacting Siemens Gamesa Data Protection Department at firstname.lastname@example.org.
Types of cookies
The user who browses the Web can find cookies inserted directly by the owner of the website, or cookies inserted by third parties. Cookies can be assigned to four categories, depending on their function and intended purpose: absolutely necessary cookies, performance cookies, functional cookies, and cookies for marketing purposes.
1. Absolutely necessary cookies
: are needed for you to navigate within Siemens Gamesa website and operate basic website functions, such as the issuance of anonymous Session IDs for bundling several related queries to a server.
2. Performance cookies
: collect information on the usage of our website, including for example the Internet browsers and operating systems used, the domain name of the website which you previously visited, the number of visits, average duration of visit, and pages called up. These cookies do not store any information that would make it possible to personally identify the user. The information collected with the aid of these cookies is aggregated and is therefore anonymous. Performance cookies serve the purpose of improving the user friendliness of a website and therefore enhancing the user’s experience. You can block the use of such cookies by creating an exclusion cookie (see “managing cookies” below). Siemens Gamesa customer portal (Wind Dialogue) uses Google Analytics and Hotjar. Our analytic tools give us the possibility to know e.g. how much time users spend on which pages, which links users choose to click, what users do and don’t like, features heatmaps (clicks and movements from users), this information is recorded. The system allows us to record anonymize users’ interactions on the portal so we can replay them and gain insights to their behaviour.
3. Functional cookies
: enable a website to store information the user has already entered websites such as user ID, language selection, or the user’s location), in order to offer improved, personalized functions to the user. Functional cookies are also used to enable requested functions such as playing videos and to make a user’s decision to block or disable a certain function (e.g. web analysis) persistent (“opt-out cookies”).
4. Cookies for marketing purposes
: are used to offer more relevant content to users, based on their specific interests. Siemens Gamesa does not apply marketing cookies on this website.
Please note that all the cookies mentioned below will necessarily be used when you browse our website using a mobile terminal device.
Performance cookies: We use Google Analytics and Hotjar on our website for constantly improving the website and/or detecting errors. For this purpose, Google Analytics and Hotjar anonymously stores and analyzes various kinds of data including the visited website and the website’s metadata, websites that link to Siemens Gamesa, the time of the visit, and the browser used.
Google Analytics: Please click here to learn how to prevent Google Analytics from aggregating and analyzing the data collected from your visit to this website.
Hotjar: Please click here
to prevent Hotjar from aggregating and analyzing the data collected from your visit to this website.
If you do not want us to recognize your terminal device, please configure your Internet browser to erase all cookies from your device, to block all cookies or to receive a warning before cookies are stored. You can control and/or delete cookies as you wish. Find more information at www.aboutcookies.org or via the provider of your browser.
If you as a user want additional information on how to revoke the consent given, about the procedure to disable the cookies, or you want to ask any questions about the Cookies Policy of Siemens Gamesa, please contact our data protection team: